Skin Cleanser

Ready to ship in 1 business day

PROCESSING TIMES
All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

DOMESTIC SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping for orders over $100.

LOCAL DELIVERY
Free local delivery is offered for orders over $100 where available. For orders under $100, we charge $4 for local delivery.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

INTERNATIONAL SHIPPING
We offer international shipping except to the following countries: Canada, the UK, Russia, and Armenia.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nairian US is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unopened and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at [email protected].

RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be subtracted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.